Having trouble making a payment or can't find the bank information

Here's how the payment process works...

When you find the items you are looking for, add them to your cart.

Once you are done shopping and are ready to finalize your order, click on the "basket/cart" icon in the top right corner of the navigation, right beside the currency, and click the link that says "Check out now..."  

Shipping, fees, and taxes will be applied. If Shipping costs are not calculating automatically due to the complexity of the order or the destination, our logistics team will step in and get a shipping price. 

Bank Transfers, wire transfers and ACH payments

To avoid additional credit card fees, you can pay for your order via wire transfer, bank transfer, or ACH, all of which can be done through your own bank.

GearSource Payments Account and Routing details are shared with you on the Check Out page when you select Bank Transfer as your payment method.  If you missed that when checking out, the bank details are also provided on your Order Pro-Forma.

To locate your Pro Forma:

• click on the Blue Icon with your initials - top right corner of gearsource.com
• select Orders from the drop down
• where you see As Buyer / As Seller, make sure to click As Buyer so you are viewing the right information
• find the order you are paying for and click on View Order Details
• click on Invoice and select Pro-Forma from the drop down
• the bank details are provided on the Pro-Forma

Bank transfers and wires can take 1-3 banking days to "settle", before they are available for transfer to the Seller to ship your order. ACH payments can take from 3-7 Banking days to settle. International payments can take 1-2 days longer. Please be aware that until the funds for the full amount of the order have settled and are clear to release, the order can not be shipped.

Credit Card Payments

Note: 

1. the maximum allowable credit card charge is $5000.
2. credit card payments are subject to a 3% processing fee which is applied at check-out
3. credit card processors hold all transactions for at least 2 banking days, which means the funds are not accessible and the order can not move forward until the funds have been cleared. 

To pay by credit card, you will be required to complete payment immediately upon check-out. If the shipping cost has not been automatically calculated, you will still be required to proceed to pay for the item. Once the shipping cost is applied, you will be notified and prompted to complete the second payment for the balance. This 2-step process allows the seller to begin prepping the item for shipment without holding up the order. 

To protect our customers from credit card fraud, GearSource Payments has a very secure identity verification and fraud check process. If for some reason your credit card payment does not work, please verify that the information you entered matches what your credit card company has on file. If everything looks correct and your credit card has room available for the total cost, contact our Finance team - finance@gearsource.com - to assist you. They are available Monday-Friday from 10AM EST to 6PM EST

Note: Once payments clear, the Marketplace fees and taxes are distributed to GearSource, the Shipping fees (if not handled by the seller) are distributed to the Carrier and the seller payout is distributed to the Seller's secure Wallet for release to them when the order has reached the tier level of the   delivered and inspection completed. If you experience ANY issues at all, please contact our Customer Service team - cx@gearsource.com or by using the Live Chat.  

All timelines mentioned are approximate and depend on banking days in both the sender's and recipient's regions. GearSource does not guarantee any payment timelines.